Privacy Policy

At Loop Pet Food, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website (www.looppetfood.com) or use our products and services.
 

1. Information We Collect

We may collect the following categories of personal data:
 

• Personal identification information: Name, email address, phone number, postal address

• Pet information: Name, age, breed, dietary needs

• Payment details: Only processed via secure third-party payment processors

• Device and usage data: IP address, browser type, pages visited, time spent, and referring website

We collect this information when:
 

• You visit or browse our website

• You make a purchase

• You sign up for our newsletter

• You contact us via forms or customer service

• You engage with us on social media

2. How We Use Your Information

Your data helps us:
 

• Process and fulfill orders

• Improve customer service and support

• Send promotional emails or offers (with your consent)

• Personalize your website experience

• Analyze website performance and user trends

• Meet legal obligations

We do not sell, trade, or rent users’ personal identification information to others.

3. Legal Basis for Processing (GDPR Compliance)

Under the GDPR, we process your personal data under one or more of the following bases:
 

• Your consent

• The performance of a contract (e.g., product orders)

• Compliance with a legal obligation

• Our legitimate interests, such as improving services and communications

You can withdraw your consent at any time by contacting us or unsubscribing from our emails.

4. Data Sharing and Third Parties
 

We may share your personal data with:
 

• Trusted service providers (e.g., payment processors, delivery services, marketing tools)

• Legal or regulatory authorities when required by law

• Analytics and performance tracking tools (such as Google Analytics)

All third parties we work with adhere to confidentiality obligations and data protection standards.

5. International Transfers
 

If you are accessing our site from outside Kenya, your information may be transferred to, stored, and processed in Kenya or other countries. We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

6. Your Rights

You have the right to:
 

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent at any time

• Object to processing

• Lodge a complaint with a supervisory authority (e.g., your local data protection authority)

To exercise any of these rights, please contact us at info@looppetfood.com.

7. Data Security
 

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
 

8. Cookies

Our website uses cookies to enhance your experience and analyze traffic. You can manage or disable cookies via your browser settings. 
 

9. Children’s Privacy

Loop Pet Food’s website and services are not intended for children under the age of 16. We do not knowingly collect data from children.
 

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the effective date at the top of this page. Continued use of the website after changes indicates acceptance.

11. Contact Us
 

For any questions or concerns about this Privacy Policy or your personal data, please contact:

Loop Pet Food
Email: info@looppetfood.com
Nairobi, Kenya
www.looppetfood.com